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RETURN
Introduction
Afro-Merkato is committed to providing high-quality products and services to our customers. We understand that there may be instances where customers need to return or seek a refund for their purchases. This Return and Refund Policy Manual outlines the guidelines and procedures to facilitate a smooth and satisfactory return or refund experience for our customers.
Eligibility for Returns and Refunds
2.1 Products Eligible for Return
The following conditions must be met for a product to be eligible for return:
The product must have been purchased directly from Afro-Mercado.
The product must be in its original condition, with all original packaging, accessories, and documentation intact.
The product must not be damaged, used, or altered in any way.
2.2 Services Eligible for Refund
The following conditions must be met for a service to be eligible for a refund:
The service must have been purchased directly from AfroMerCato.
The service must not have been fully rendered or completed.
Return and Refund Process
3.1 Initiating a Return or Refund Request
Customers who wish to initiate a return or refund request must follow the steps outlined below:
Contact our customer support team within [number of days can be specified in accordance with the consumers protection law] days from the date of purchase.
Provide the order number, product/service details, and a clear reason for the return or refund request.
Our customer support team will assess the request and provide instructions on the next steps.
3.2 Returning Products
If a product is eligible for return, customers must carefully follow the instructions provided by our customer support team.
The following guidelines apply to product returns:
The customer is responsible for the safe return shipping of the product to Afro-Mercato.
The customer must ensure that the product is securely packaged to prevent damage during transit.
Afro-Mercato will not be liable for any damage or loss that occurs during the return shipping process.
3.3 Refunds for Services
If a service is eligible for a refund, the customer will receive a refund for the portion of the service that has not been rendered or completed.
The refund will be issued using the same payment method used for the original purchase, unless otherwise specified by the customer.
Refund Processing Time frame
Afro-Mercato strives to process returns and refunds in a timely manner.
The processing time frame may vary depending on factors such as the nature of the product or service and the payment method used.
Exclusions
The following items are excluded from our return and refund policy:
Downloadable software products or digital content.
Products damaged due to customer negligence, misuse, or mishandling.
Services that have been fully rendered or completed.
Customer Responsibilities
Customers are responsible for understanding and complying with the return and refund policy.
It is the customer's responsibility to read and understand the product descriptions, specifications, and terms and conditions before making a purchase.
Customers should also ensure that they provide accurate and complete information when initiating a return or refund request.
Customer Support
If customers have any questions, concerns, or require assistance regarding our return and refund policy, they can contact our customer support team through the following channels:
Phone:- 0992969611/13/12
Email:- AfroMercato@etechsc.com
Amendments to the Policy
Afro-Mercato reserves the right to modify or amend this Return and Refund Policy Manual at any time without prior notice.
Any changes made to the policy will be effective immediately upon posting the updated version on our website.
Conclusion
At Afro-Mercato, an Information Technology Depot, we value our customers and strive to provide a positive shopping experience. We hope this Return and Refund Policy Manual clarifies our procedures and ensures transparency regarding returns and refunds.
Any proclamation stating about Return and Refund is to be considered and priority is given to this proclamation. Particularly, the Consumers Protection Law and the e Transaction proclamation are important and should be reviewed when there is always a refund and return request comes in.
Shipping guide
Orders and delivery at afromercato
Once you order from afromercato we will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available, you will be notified of this as quickly as possible.
Please enter your delivery location, phone number, and name in the designated field during checkout
Kindly responses to our call when we try to reach you for confirmation this will helps us to deliver the product quickly.
Standard Delivery within AddisAbaba
We do have a standard delivery in Addis Ababa within the address specified in your order within the time you need to receive.
Express delivery in Addis Ababa
We have an offer express delivery for quick delivery options to our client within only a specific time limit in Addis Ababa with an additional price according to your location.
A free pickup from the store
This choice is according to the customer will, if the customer is willing to pick what orders from our store our client will not pay for delivery.
Introduction
A privacy policy for e-commerce online shopping is a crucial component to ensure transparency, security, and legal compliance regarding the collection, use, and protection of customer data. This Privacy Policy which is prepared by Afro- Merkato applies to the collection, use, and disclosure of personal information when you use and purchase products in our e-commerce platform. Afro-Merkato is committed to protecting and respecting your privacy. Please read the following policy carefully to understand our practices regarding your personal data and how we will handle it.
1. What personal information we collect:-
When you purchase products from our e-commerce web site and subscribe it. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The following personal information can be collected, but is not limited
Your name, email address, billing and shipping addresses, phone number, and payment details when you place an order.
Information related to your browsing behavior on our platform, including the use of cookies and other tracking technologies.
Other information provided in forms, surveys, or customer account creation.
2. How We Use Your Information:-
We use the information we collect for the following purposes:
1. To manage your account during registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
2. Processing and fulfilling orders, including order confirmation, delivery, and returns.
3. Communicating with you by email, telephone calls, SMS, or other equivalent forms of electronic communication, regarding your purchases, your feedback collection, account activities, and promotional materials.
4. Personalizing your shopping experience and improving our product offerings and services.
5. It helps to Prevent and detected fraud and other unwanted which is vulnerable to security issue.
6. Complying with legal and regulatory requirements.
If we want to use your information for any other purpose, we will ask you consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
3. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for long period time if necessary for internal analysis purposes and when this data is used to strengthen the security or to improve the functionality of Our Service.
4. Tracking Technologies and Cookies
We use Cookies for tracking all the activity on our e-commerce plate form and store certain information. Cookies are trackers that are placed on a user’s computer by a website or application. These trackers collect data that is used to provide the user with a more accurate and relevant internet experience. Cookies are small files that contain information about a user which is always stored in the text format files and it can raise the security risks such as cookie stealing, sensitive data exposure etc.
E-Commerce sites typically use cookies to keep items in a shopping cart when the user leaves the site and to personalize the shopping experience. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, You may not be able to use some parts of our Services. Unless you have adjusted your browser setting so that it will refuse Cookies, our company Afro-Merkato e-commerce platform uses Cookies for tracking mechanisms.
5. Data Security and Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, and disclosure. We can make use of SSL or TLS encryption to protect your data that is transmitted between the entire systems. All payment transactions are also encrypted and processed via secure channels.
6. User Rights and Choices: - Depending on the law that applies, you may have a right to:-
Access, correct, update or erase your personal data or receive a copy of your personal information. You can manage your account settings and preferences. To exercise these rights, you can write to us at Afromerkatos@gmail.com. We will respond to your request in accordance with applicable law.
Opt out of receiving marketing communications. We provide an unsubscribe link in promotional emails.
Manage cookie settings through your browser preferences or our cookie consent tool.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
7. Legal Compliance
We comply with applicable data protection laws and regulations. By using our platform, you consent to the processing of your personal data as detailed in this Privacy Policy.
8. Policy Update
We may update our privacy policy from time to time in order to changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “last updated “date at the top of this privacy policy
9. Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, you can contact us:-
BY email:- AfroMercato@etechsc.com
By phone number:- 0992969611/13/12
Terms and Conditions
Well come to afro-Mercato. These terms and conditions govern the use of our e-commerce platform and the purchase of goods and services from our company. By using our platform and making purchases, you have read, understood, and agreed to be bound by all of these legal terms.
1. Intellectual Property Rights.
Afro Mercato is the owner or the licensee of all intellectual property rights in our plate form, including all software and their source code, functionality, e-commerce website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Afromercato.com, trade Marks, logos and related contents are protected by copyright and trademark laws (various other intellectual property rights and unfair competition laws) around the world. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
2. Account Registration.
You are required to create an account to purchase products and use service from our Platform. When creating your account, you agree to provide accurate, current, and complete information, and to update such information as necessary to maintain its accuracy. You are also responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
3. Purchases and Payment: - We accept the following forms of payment:
You agree to provide a complete and accurate purchase and account information and shipping method for all purchases made. You further agree to promptly update account and payment information, including email address, payment method, so that we can complete your transactions and contact you as needed.
Prices for Products are subject to change at any time without notice. We reserve the right to refuse or cancel any orders placed for Products listed at an incorrect price or containing other inaccuracies. Availability of Products is also subject to change.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. The company also reserves the right to refuse any order placed through the Services for different reason.
You are responsible for paying any and all applicable fees, including taxes, related to your use of the Platform and the purchase of Products. The company accept various payment methods in addition to this we are responsible to keep all payment made on the platform are processed securely.
4. Return/Refunds Policy.
Please review our Return Policy posted on the Services prior to making any purchases link www.refunds/return policy.
5. Prohibited activities: -
As a user of the Services, you agree not to:
• In any activity that may disrupt the functionality of the Platform or negatively impact other users.
• Attempting to gain unauthorized access to the Platform, sending unsolicited communications or spam, or posting malicious content.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Delete the copyright or other proprietary rights notice from any Content.
• Copy or adapt the our e-commerce plate form features ,content pictures and related documents , including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Harass, annoy, intimidate, any of our employees engaged in providing any portion of the products/Services to you.
• Systematically retrieve data or other content from the plate form to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Interfere with, disrupt, or create an undue burden on our plate form or the networks or services connected to the Services.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Except as permitted by applicable law, decipher, de-compile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
6. Guidelines for reviews/comments.
We may provide you areas on the platform to leave reviews or ratings. When posting review/comments, you must comply with the following criteria:
You may not Creating or incentivizing fake, misleading, or dishonest product reviews or feedback.
You may not Attempting to manipulate product ratings, reviews, or feedback through coercion, bribery, or other dishonest practice.
Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate.
7. Privacy policy
We care about data privacy and security. Please review our Privacy Policy www.afromerkato privacy policy.com posted on the site.
8. Dispute resolution
Any dispute arising under these Terms shall be resolved based on our Dispute Resolution Process: Please read our Dispute Handling Policy Manual in the site.
9. Limitations of Liability
The following are comprehensive set of correctly stated "Limitations of Liability" for our e-commerce platform:
Afro mercato.com do not accept responsibility for any losses, damages, or interruptions resulting from unforeseen events, including but not limited to system failures, service interruptions, or technical malfunctions beyond our control.
Any material downloaded or otherwise obtained through the Sites or Services is done at each User's sole discretion and risk and each User is solely responsible for any damage to its own or to our computer system(s) or any loss of data.
To the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental, or consequential damages arising out of your use or inability to use the Platform or the purchase of Products through the Platform.
Users acknowledge that we are not liable for user-generated content, user interactions, or the conduct of third parties using our platform. Users assume responsibility for their contributions and interactions on the platform.
By using our e-commerce platform, users acknowledge and agree to these limitations of liability as outlined in these terms and conditions (Acknowledgment of Limits).
10. Termination of use
Afromercato.com terminate or suspend your access to and use of this Site without notice for any reason:- including for violates the platform's terms of service, engages in prohibited activities, or disrupts the platform's operations, false transactions, financial scams, or the use of fake or stolen credentials, including data protection regulations, or violation of intellectual property, if the user create a security threat to the platform or other users.
11. Policy Changes
We reserve the right to revise these Terms at any time and in our sole discretion, and changes are effective upon being posted. You are bound by any changes made and should periodically review the current Terms.
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